GridCORTEXAgents & Use CasesbySoftServe

Explore GridCORTEX

Ten agents. One intelligence foundation.

Each GridCORTEX agent is built for a specific buyer and a specific kind of problem. Each activates on its own above the systems you already run, so you can start where the budget and sponsor already exist.

Together they cover 24 operating domains and a catalog of 189 solutions. We do not publish the catalog. We walk through the part that matches your problem in a working session.

Operations

Control room and field force intelligence

22 use cases

Control-room and field decision support, including operator assistance, alarm triage, switching review, restoration planning, transmission operations, field visualization and simulation training.

Intended value

Support restoration decisions, operator onboarding, switching accuracy and workforce knowledge sharing.

Operating domains

  • Control Center and Grid Operations
  • Transmission Operations and NERC Compliance
  • Field Operations and Workforce
  • Worker Augmentation and Digital Workforce

Resilience

Storm, wildfire and climate defense

18 use cases

Preparation and response for storms, wildfire, flooding and winter events, including resource planning, risk awareness, vegetation management and investment planning.

Intended value

Support resilient operations, more focused customer-impact planning and evidence for reviews.

Operating domains

  • Control Center and Grid Operations
  • Field Operations and Workforce
  • Wildfire, Storm and Climate Resilience
  • Vegetation Management

Asset

Fleet health, economics and physical inspection

9 use cases

Fleet condition and asset economics, including transformer diagnostics, cable condition, replacement planning, critical spares, generation maintenance and renewable asset inspection.

Intended value

Help prioritize equipment to inspect, repair or replace and plan maintenance and capital spending.

Operating domains

  • Asset Management and Performance
  • Generation and Renewables Operations

Edge

Planning, DER and grid edge intelligence

23 use cases

Planning for electrification and distributed resources, including network model quality, interconnection review, hosting capacity, flexible resources, electric vehicles and meter-data intelligence.

Intended value

Support planning decisions as loads and resources change across the network.

Operating domains

  • Transmission Operations and NERC Compliance
  • Distribution Planning, Engineering and Model Quality
  • DER and Grid Edge
  • AMI Intelligence and Grid Edge Sensing

Customer

Customer experience and revenue intelligence

11 use cases

Grid-aware customer assistance, personalized energy advice, billing exception resolution, energy-loss and meter-tamper investigation, rate-design analysis, vulnerable-customer outreach and contact-center support.

Intended value

Support customer service, investigation prioritization and clearer outage communications.

Operating domains

  • Customer Operations and Meter-to-Cash
  • AMI Intelligence and Grid Edge Sensing
  • Competitive Retail Energy

Connect

Interconnection and large load intelligence

34 use cases

Large-load and interconnection planning, including data-center modeling, co-location feasibility, flexible-load planning, tariff and contract analysis and energy-market context.

Intended value

Help evaluate large-load opportunities and prepare better-grounded planning and commercial decisions.

Operating domains

  • Energy Markets and Trading
  • Mission-Critical Large Load Infrastructure
  • Independent Power Producers
  • AI Factory Grid Interface

Enterprise

Compliance, cybersecurity and executive intelligence

23 use cases

Compliance, cybersecurity and enterprise analysis, including evidence preparation, network monitoring, incident support, regulatory filings, docket analysis, safety patterns, supply-chain context and executive reporting.

Intended value

Support consistent evidence, regulatory responses and informed executive decisions.

Operating domains

  • Transmission Operations and NERC Compliance
  • Cybersecurity and OT Resilience
  • Regulatory, Rate Case and Legal
  • Enterprise Intelligence and Back Office
  • Competitive Retail Energy
  • Independent Power Producers

Nuclear

Nuclear operations and fleet intelligence

23 use cases

Advisory support for nuclear operations, fleet planning, life-extension economics, component condition, outage planning, regulatory research and co-location opportunities. Read-only, with human review, within an agreed non-safety-related scope.

Intended value

Support fleet investment and planning decisions with documented assumptions and evidence.

Operating domains

  • Nuclear Operations and Fleet Intelligence

ISO/RTO Markets

ISO/RTO market and system operator intelligence

11 use cases

Decision support for system and market operators, including queue studies, market-rule research, resource adequacy scenarios, congestion analysis, market monitoring, distributed-resource coordination and restoration exercises.

Intended value

Support study preparation, cited answers and review of system and market risks.

Operating domains

  • Energy Markets and Trading
  • ISO/RTO Market and System Operator Intelligence

Physical AI

Autonomous physical AI, available when the utility is ready

15 use cases

Physical inspection and field awareness supporting reliability, resilience and asset health, including reconnaissance and assistance for field teams where the utility is ready.

Intended value

Support safer inspection planning, broader situational awareness and earlier review of potential defects.

Operating domains

  • Field Operations and Workforce
  • Generation and Renewables Operations
  • Physical AI
  • Nuclear Operations and Fleet Intelligence

Operating domains

24 operating domains.

Domains are the parts of a utility the agents work in. Several agents work in more than one domain, and several domains are served by more than one agent.

Control Center and Grid Operations

10 use cases

Transmission Operations and NERC Compliance

8 use cases

Field Operations and Workforce

9 use cases

Asset Management and Performance

6 use cases

Distribution Planning, Engineering and Model Quality

7 use cases

DER and Grid Edge

11 use cases

Customer Operations and Meter-to-Cash

8 use cases

Wildfire, Storm and Climate Resilience

13 use cases

Vegetation Management

3 use cases

Generation and Renewables Operations

4 use cases

Energy Markets and Trading

7 use cases

Mission-Critical Large Load Infrastructure

20 use cases

Cybersecurity and OT Resilience

4 use cases

Regulatory, Rate Case and Legal

7 use cases

Enterprise Intelligence and Back Office

8 use cases

Physical AI

8 use cases

AMI Intelligence and Grid Edge Sensing

3 use cases

Worker Augmentation and Digital Workforce

2 use cases

Nuclear Operations and Fleet Intelligence

28 use cases

ISO/RTO Market and System Operator Intelligence

8 use cases

Competitive Retail Energy

3 use cases

Independent Power Producers

2 use cases

AI Factory Grid Interface

8 use cases

Project Portfolio, Permitting and Regional Coordination

2 use cases

Explore more with our utility team

These selected demonstrations are a starting point. We have many more capabilities and scenarios to discuss. Contact us to explore the agents, domains and use cases relevant to your utility.

Talk with our utility team

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Page content updated 10/13/2026, 2:54 PM CDT